Information and Assistance Training Video and Manual - NY Connects Choices for Long-Term Care
This curriculum, "Choices for Long-Term Care" was developed by the New York State Office for the Aging in partnership with Albany area institutions. These materials serve as a tool for NY Connects professionals to better understand the philosophy and definition of information and assistance, enhance their communication skills, and become familiar with the call map to better assist callers.
Short URL: http://www.nasuad.org/node/51886