State Long-Term Care Ombudsman Resources
Consumer Voice and NORC Online Training Center
The National Consumer Voice for Quality Long-Term Care and the National Long-Term Care Ombudsman Resource Center (NORC) sponsor a joint online training center which provides course content for Ombudsman staff and volunteers as well as advocates, family members, and other consumers. The platform is accessible via computer or mobile device and features two sections of courses, one run by Consumer Voice, and one run by NORC. The Consumer Voice section offers courses on federal regulations, policies, and advocacy strategies, while the NORC courses focus on Ombudsman program practices and advocacy.
Registration is free, and users receive a certificate after completing a course. The platform is live and will continue to update as additional courses are added.
Click here to access this online learning platform.
Medicaid 201: Managed long-term serivces and supports (MLTSS) for State and Local Ombudsman
The National Association of States United for Aging and Disabilities (NASUAD) hosted a webinar on Medicaid managed long-term services and supports (MLTSS) and the new Federal requirements for states to offer ombudsman services to managed care enrollees. This webinar was the second in a series on managed care; the first webinar, Medicaid 101 for State and Local Ombudsman, was held in January 2017. Building on the groundwork laid in January, this webinar provided an overview of Medicaid managed long-term services and support (MLTSS) programs across the country; explained the new Federal requirements for MLTSS programs to offer managed care ombudsman services to enrollees; discussed opportunities and challenges of operating a managed care ombudsman program within a State LCTO office; and highlighted the work of the Iowa SLTCO in managing both a State Long-term Care Ombudsman Program and a managed care ombudsman program. The webinar featured NASUAD’s Deputy Executive Director, Camille Dobson, Iowa’s State Long-term Care Ombudsman, Deanna Clingan-Fisher, and Kelli Todd, Iowa’s Managed Care Ombudsman Program Coordinator.
Click here to view a copy of NASUAD's presentation.
Click here to view a copy of Iowa's SLTCOP presentation.
Click here to access the recording.
Click here to view the transcript.
Medicaid 101 for State and Local Ombudsman Webinar
The National Association of States United for Aging and Disabilities (NASUAD) hosted a webinar on Medicaid managed care for State and Local Long-Term Care Ombudsman. In Medicaid, managed care is a form of health care delivery and financing that aims to better manage cost, coordinate care, and improve quality. Managed care involves contracts between state Medicaid agencies and private managed care organizations, or MCOs, that are responsible for the delivery and coordination of services to beneficiaries. MCOs receive a capitated per-member per-month (PMPM) payment to cover the costs of these health care services. Over the past decade, state agencies have implemented managed care in increasing numbers, with total U.S. enrollment in Medicaid managed care reaching 55 million in 2014. A significant amount of the recent managed care growth has focused on including long-term services and supports (LTSS). The rapid expansion of Managed LTSS has implications regarding the health care and social services provided to older adults and people with disabilities living in institutional settings and other LTSS facilities such as assisted living. This webinar covered basic information about the current status and future directions of state Medicaid Managed LTSS programs; key policy and operational considerations for professionals working with older adults enrolled in these programs; and future directions for these programs. The webinar was presented by Damon Terzaghi, NASUAD’s Senior Director for Medicaid Policy and Planning.
Recent NASUAD Publications
For more information about the Ombudsman program organizational structure, read the State Long-Term Care Ombudsman Programs: Organizational Structure Report.
For more information about the Ombudsman program, read the State Long-Term Care Ombudsman Program: A Primer for State Aging Directors and Executive Staff.
Additional NASUAD work can be located here.
The National Long-Term Care Ombudsman Resource Center, or NORC
The NORC website offers a multitude of resources for State and Local Ombudsman as well as anyone else interested in the Long-Term Care Ombudsman Program. NORC’s website is: http://ltcombudsman.org/
To locate your state’s LTC Ombudsman, visit: http://theconsumervoice.org/get_help
To view definitions of commonly used Ombudsman acronyms, click here.
Federal and National Resources
Administration for Community Living (ACL)
Centers for Medicare & Medicaid Services (CMS)
National Association of State Long-Term Care Ombudsman Programs (NASOP)
National Association of Local Long Term Care Ombudsman (NALLTCO)
Center for Excellence in Assisted Living (CEAL)
Legislation and Regulations
Older Americans Act (OAA)
State Long-Term Care Ombudsman Final Rule
CMS 2016 Nursing Home Regulation