The Disability Network Business Acumen Center holds a call or webinar on a monthly basis with partners concerning topics of interest to those who work in the field. Notes, PowerPoint presentations, and an audio recording from each call can be found below. Information on upcoming webinars is disseminated through the Disability Network Business Acumen Center’s distribution list; to join, please visit http://www.nasuad.org/community-opportunities/stay-informed.
November 15, 2017: Information to Action: Strategic Planning and Change Management
The results of your Community Based Organizations (CBO) environmental scan, SWOT analysis and feedback from stakeholders and champions may highlight opportunities for growth and development or a need to respond to a changing environment. The results of your research may indicate that some parts of your operation may need to change. Whether the change is related to improving efficiencies, providing a better or different service, working with different partners or something else, the development of a strategic plan will guide the work that needs to be done. With a well-informed strategic plan in hand, you will work with your team and others to implement the needed changes. This process requires specific attention to ensure that you meet the targets that you have outlined and that the people impacted are informed and engaged in the process. In this webinar, Mark Davis, Executive Director at the Ohio Provider Resource Association and the Center for Epidemiological Research for Individuals with Intellectual and Developmental Disabilities described how to use the information collected during your environmental scan and SWOT analysis along with the feedback and insight you received from stakeholders and champions to develop and implement your strategic plan.
October 25, 2017: Planning to Plan? Tools to Use to Help You Better Understand your Current Business Environment
Business Acumen describes an organization’s ability to quickly and keenly understand and address a business situation in a manner that will likely lead to a good outcome. The first step in doing so is in understanding the world around you. As a Community Based Organization (CBO) serving people with disabilities, you may be seeking to diversify your payer portfolio or develop your business as a response to a new method of delivery such as a state transition to Managed Long Term Services and Supports (MLTSS). To ensure that you are fully informed when you begin, you will need to conduct some background research on the current or anticipated political environment, economic conditions, demographics and changes or opportunities within related organizations. Each of which will help you understand the environment you are in or will be entering. In this webinar, Erica Anderson, Senior Director of Business Acumen at the National Association of States United for Aging and Disabilities (NASUAD) and Elizabeth Priaulx, J.D., Senior Disability Legal Specialist with the National Disability Rights Network (NDRN) share tools that CBOs can use to collect the information they need to structure a strategic plan designed to help them meet their goals.
September 27, 2017: Business Acumen: Tools to Help You Succeed!
Business Acumen describes an organization’s ability to quickly and keenly understand and address a business situation in a manner that will likely to lead to a good outcome. Many Community Based Organizations (CBO) seeking to diversify their payer portfolios – specifically those seeking to sell or deliver services to health plans and other payers or providers of health services – find that they must learn or strengthen existing skill sets. Organizations effective in engaging stakeholders, developing relationships, negotiating and contracting, understanding and maximizing the financial position, articulating the business case for services and navigating change while maintaining the organization’s mission are positioned for success in a changing environment. In this webinar, Kimberly Opsahl, ACL Business Acumen Project Manager with the American Network of Community Options and Resources (ANCOR) and Lindsay Baran, Policy Analyst with the National Council on Independent Living (NCIL) described tools and resources to help CBOs prepare for new payer relationships.
August 23, 2017: From Mission to Fruition: Developing your Relationships with Payers
Community Based Organizations (CBO) seeking to sell or deliver services to health plans and other payers must evaluate their market, understand their value proposition and target services to needs. This activity requires CBOs to gather information that will provide insight and a new perspective on potential opportunities. Successful organizations will use that information to creatively adapt to the environment they are working within. Lee Schulz, President & CEO of IndependenceFirst in Milwaukee, Wisconsin and Carrie Hobbs Guiden, Executive Director of The Arc Tennessee in Nashville, TN provided examples, lessons learned and tips on how to engage with the payer community.
July 26, 2017: Are They Buying What You're Selling? An Inside Look at What Health Plans Need from Community Based Organizations
Health plans responsible for Managed Long Term Services and Supports (MLTSS) not only care about the health and well-being of their members, but they also have a direct goal to help those individuals remain in their homes and communities whenever possible. Community Based Organizations (CBO) are in a unique position to partner with health plans to successfully manage the services and supports that impact people with disabilities and their social determinants of health, which when properly addressed facilitates positive outcomes for the person served and avoid outcomes that limit their ability to remain in their home and community– things that health plans and CBOs alike want to avoid. Kristin Murphy, Director of Market Development with Centene provides an insider’s look into what health plans seek when partnering with Community Based Organizations.
June 28, 2017: Are We Saying the Same Thing? The Language of Long Term Services and Supports and Managed Care
The words people and organizations use demonstrates their perspective on an issue and provides a frame of reference for discussions. However, different fields, populations and organizations have varying degrees of understanding and use of the terminologies used by those they may want to do business with. Community Based Organizations (CBO) looking to work with new integrated care/service systems such as Managed Long-Term Services and Supports (MLTSS) need to understand the common terminology used in those systems. This webinar helped participants learn more about how the use of a common language can help further their efforts to develop collaborative relationships with health plans and other integrated care or service systems while continuing to further your mission.
May 24, 2017: What CBOs Need to Know: Managed Long-Term Services and Supports (MLTSS)
As a Community Based Organization (CBO)*, your mission is rooted in supporting people with disabilities and/or older adults to have vibrant and meaningful lives in their community. Part of fulfilling that mission is staying up to date on efforts to move toward greater integrated health care, primarily through Managed Long-Term Services and Supports (MLTSS). This webinar discussed the basics of what a MLTSS program is and how community based organizations, states, and the health plans responsible for the management of the long-term services and supports can work together.
April 26, 2017: Business Acumen 101: Modernizing Your Community Based Business in a Changing Environment.
“Where your mission meets the road”
The Disability Network Business Acumen Center will be hosted a webinar for Community Based Organizations (CBO)*, whose mission is rooted in supporting people with disabilities and/or older adults to have vibrant and meaningful lives in their community. This mission is achieved through a culture and philosophy that values person-centered practices which in turn has yielded a highly customized and community specific provider network. With the movement toward integrated health care, join the Disability Network Business Acumen Center to learn more about national efforts to help CBOs sharpen their business skills in order to translate their mission and expertise into value-add partnerships with a variety of payers including managed care organizations.
*CBO is a broad term to describe local organizations that offer community living services and supports to advance the health, well-being, independence, and community participation of people with disabilities and older adults. CBOs include Centers for Independent Living, developmental disability organizations, University Centers for Excellence in Developmental Disabilities Education, Research & Service, behavioral health organizations, Protection and Advocacy Agencies, Area Agencies on Aging, aging services organizations, faith-based organizations, Native American tribal organizations (American Indian/Alaskan Native/Native Hawaiian), nutrition program providers and other local service providers for persons with disabilities and/or older adults