Information and Referral Specialist, Eldercare Locator

The National Association of Area Agencies on Aging's primary mission is to build the capacity of our members so they can help older adults and people with disabilities live with dignity and choices in their homes and communities for as long as possible.  

The Eldercare Locator is a nationwide service that connects older Americans and their caregivers with information on aging services, programs and resources. Funded by the Administration on Aging/Administration for Community Living and administered by the National Association of Area Agencies on Aging (n4a), the Eldercare Locator is the first step to finding aging resources nationwide. The service is operated through a call center, staffed by trained information specialists and through access to a public website (
The Information and Referral Specialist is responsible for connecting older adults and their caregivers to appropriate community based aging and health related supported services and programs.

Duties and Responsibilities:
Respond to requests for information about aging and health supportive services through telephone contact, chats and emails; assess inquirer needs; provide reliable and accurate referrals to approved agencies and programs; transfer callers to appropriate resources; follow establish protocols and performance standards; complete required reporting and documentation; other duties as assigned by the supervisor.

To apply, please submit a resume  to

Date Posted: 
Monday, January 28, 2019
Date Closing: 
Thursday, February 21, 2019