National I&R Support Center
For more than thirty years, the national aging information and referral network has been a critical gateway in every community across the nation, welcoming callers, answering questions and linking consumers to valuable services and supports. Helping this comprehensive aging information and referral network provide the highest quality and most professional service possible is the goal of the National Aging Information and Referral Support Center.
The National Aging Information and Referral Support Center provides information and referral systems design and management, service delivery and professional staff development supports to state and local aging networks. Training, technical assistance, product development and consultation are provided to build capacity and promote continuing development of aging information and referral services nationwide.
The National Association of State Units on Aging administers the National Aging Information and Referral Support Center. Funding is provided by the Administration on Aging, U.S. Department of Health and Human Services. The Alliance of Information and Referral Systems (AIRS) and the National Association of Area Agencies on Aging (n4a) are key partners in the success of the Center.
The National I&R Support Center is proud to provide a new online training course, "Basic Training for Aging I&R/A Professionals." This course contains four modules that aim to enhance the services provided by Aging Information and Referral/Assistance (I&R/A) professionals by advancing their knowledge, skills, and work-related competences. The course is also carefully designed to help prepare I&R/A professionals to obtain a certification in CIRS-A (Certified Information and Referral Specialist-Aging).
The online Basic Training for Aging I&R/A Professionals is a free service provided by the National Information & Referral Support Center. The National Information & Referral Support Center is a special project supported by the Administration on Aging.
The course may be accessed by clicking here.
For a Step-by-step Guide to Logon and Create an Online Training Account, click here.
You may view an instructional video about the course by clicking here.
The AIRS/211 LA County Taxonomy of Human Services is a hierarchical classification system and indexing tool for information and referral services. This document provides users with some tips on searching the AIRS Taxonomy.
The National Aging I&R Support Center's Innovations in I&R Lecture Series takes a look at the Complexity of Customer Delight. Learn about strategic planning, performance measurement, and program evaluation in customer service. For a copy of the PowerPoint presentation click here.
